About Us

We are almost 4,000 Piedmont Airlines passenger service agents represented by the Communications Workers of America. As reservations, ticket, and gate agents; baggage service agents; customer assistance representatives; and customer service supervisors we are committed to providing the highest quality service for all our passengers. 

At dozens of stations across the United States, we help travelers get where they need to be.

In August 2012, we signed our first contract with Piedmont Airlines, providing improvements in pay, job security, and health care benefits, as well as an effective grievance and arbitration process for 3,700 agents. In late 2016, we began bargaining a new contract in which we are fighting for fair wages and better working conditions for every Piedmont agent.