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Piedmont union leaders and managers meet in NC
Piedmont Union Leaders and Company Managers Meet in NC
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Piedmont Union Leaders and Company Managers Meet in NC

CWA Locals in North Carolina held their annual meeting in September. Managers from Piedmont as well as AT&T Mobility, CenturyLink, and American Airlines attended the meeting. Six Piedmont managers attended the meeting with the goal of strengthening relationships ahead of bargaining in May 2023.

Piedmont Union Leaders and Company Managers Meet in NC

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CWA Airline Agents March for Better Pay, Healthcare, and Safety at CLT
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CWA Airline Agents March for Better Pay, Healthcare, and Safety at CLT

CWA airline agents from Local 3645 in Charlotte joined union brothers and sisters from SEIU for the National Airport Workers Day of Action. The agents rallied to demand respect, higher pay, and safety on the job—including protection from assault by unruly passengers.

CWA Airline Agents March for Better Pay, Healthcare, and Safety at CLT

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High Turnover and OT Spark Frustration at MIA
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High Turnover and OT Spark Frustration at MIA

In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.

High Turnover and OT Spark Frustration at MIA

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For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges
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For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges

Although many Americans are stumbling toward more normal school and work situations as COVID-19 infections decline, mandatory overtime and rude customers are still creating stress for most airline agents, including those in reservations.

For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges