There’s a simple bottom line for every passenger service agent, no matter what their position or the size of their station: We should be able to come to work without fear of angry customers abusing us with words or actions.
Last August our CWA family lost a valued member in a workplace tragedy. Kendrick Hudson, a 24-year-old passenger service agent and member of CWA Local 3645, was killed when the vehicle he was driving at CLT flipped over. Recently the North Carolina DoL cited Piedmont with a $19,600 penalty for safety violations.
Thank you to the nearly 500 Piedmont agents who completed the safety survey conducted by CWA in December 2019. The results are helping us approach management with concrete information to resolve health and safety issues that affect all of us.
I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In memory of Piedmont agent Kendrick Hudson, who died in a preventable workplace accident, CWA is launching a survey to document hazards as part of our fight for safer working conditions. Please help by taking the survey.